The conflicts may arise in productive meeting. It is important to know how to handle the conflict. The conflict develops when people feel unheard or misunderstood. It’s important to encourage people who disagree to explain their positions. When two people are in conflict, you need to make participant and the group comfortable and regain control. After that you need to make each other to make a complete statement while group member give full attention. Then let each one question the other and summarize the statement. Finally the leader should offer comments. The best way to control a meeting is to prevent it from getting out of hand.
Reference
American Society for Training & Development, The. ( © 2009). 10 steps to successful meetings
[Books24x7 version] Available from http://common.books24x7.com.library.sheridanc.on.ca/toc.aspx?bookid=29852.
Guffey, M.E., Rhodes, K., & Rogin, P. (2011) Business communication: Process and product
(6th Canadian ed.). Toronto, ON: Nelson.
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